Privacy Policy

1. Introduction

This Privacy Policy applies to all games developed and published by Elfhiem Studio (“we”, “us”, “our”). It explains how we collect, use, and protect personal information when you play our VR horror game on the Meta Quest Store.

If you have any questions about this Privacy Policy, contact us at: elfhiemstudio@hotmail.com.

2. Information We Collect

• Support Requests: If you email us for help, we may collect your name, email address, and details about the issue (such as headset/device model and game version).
• Analytics Data: We use analytics tools (including platform-provided analytics) to understand gameplay and performance. This may include gameplay events, device/technical information, crash reports, and error logs.
• Sales & Store Information: We may receive aggregated sales and usage data from the Meta Quest Store.
• Social Media: If you interact with our official social media profiles, we may receive basic interaction data from those platforms.

We do not operate a public website for this game and we do not intentionally collect more information than necessary to run and improve the game and provide support.

3. Why We Collect Information

• To provide, maintain, and improve our game experience.
• To respond to support requests and fix bugs or technical issues.
• To analyze gameplay trends and performance.
• To promote our games through our social media presence.

4. Data Sharing

• We do not sell or rent your personal information.
• We may share information with trusted service providers (e.g., analytics platforms and the Meta Quest Store) to operate and improve the game.
• These providers process information on our behalf and only as instructed by us.

5. Your Rights

If you want us to see, correct, or delete the personal information we hold about you (for example, support emails), contact us at elfhiemstudio@hotmail.com. We will respond within a reasonable time.

6. Children & Age Restriction

Our VR horror game is intended for players aged 18 and older. If you are under 18, do not play the game and do not provide personal information to us.

7. Data Retention

We retain information only as long as necessary for the purposes described in this policy. For example, support emails may be kept for reference and then deleted when no longer needed.

8. Security

We use reasonable safeguards to protect personal information from unauthorized access, use, or disclosure. However, no online system is completely secure.

9. Updates to This Policy

We may update this Privacy Policy from time to time. If we make changes, we will update the “Last updated” date above.

10. Contact

For any privacy-related questions or requests, email us at elfhiemstudio@hotmail.com.